Warranty & Repairs

Warranty Period

Timepieces sold under Clout 9 will be given a 1 to 2 years warranty from the date of original purchase. Please refer to the tables below for warranty periods for each brand.


Watch Brands

Warranty Period


2-years warranty

Anne Klein

French Connection

Kapten & Sons

Kenneth Cole



Sara Miller


Ted Baker


1-year warranty


Other Categories

Warranty Period

All jewellery, bags and accessories

No warranty

All watch straps

*Upon expiration of the warranty period, any repairs will be subject to a service charge. 


Components under warranty (Watches only)

The warranty covers: 

  • Manufacturing defect
  • Watch movement


The warranty does not cover: 

  • Batteries, case, glass, straps, bracelets, tarnishing or plating
  • Damage caused by misuse, accidents, negligence or normal wear and tear
  • Water damage unless marked water-resistant on the case back
  • Theft or loss of the complete watch or components


Components under warranty (Non-watch products)

The warranty covers: 

  • Manufacturing defect


The warranty does not cover: 

  • Damage caused by misuse, accidents, negligence or normal wear and tear
  • Water damage
  • Theft or loss of product components



Need to repair your item?

Please bring along the defective item, warranty booklet or warranty card, and invoice issued to our service centre at our address below:


Arista Malaysia Sdn. Bhd.

Suite 22-3A, Wisma UOA II

No. 21, Jalan Pinang

50450, Kuala Lumpur, Malaysia

Tel: +60 3-2166 5988


Opening Hours:

Monday to Friday  |   9.00am - 6.00pm

*Closed on Weekends and Public Holidays