Help Centre

1. Add To Cart
To add an item to your cart, click on the “ADD TO CART” button on the product page. Alternatively, you can also click on “BUY IT NOW” to checkout a single item faster. 

2. Review Shopping Cart
Once you’ve added all the products you wish to purchase, review all the items in your shopping cart via the “CART” button at the top of any page. 

3. Proceed to Checkout
When you are ready to order, click on the "CHECK OUT" button located in your shopping cart. 

4. Account Login
For Returning Customers: Login using the same email address and password that you have used previously. New Customers: New customers will need to fill up the information within the fields. Enter your Email, First Name, Last Name followed by your Address. Select "Save this information for next time" to create an account with us.

5. Shipping
Select a shipping method from the list of options provided. 

6. Payment 
Select your preferred payment method from the list of options provided. We currently support Stripe & Atome payment methods. Select whether your Billing Address should be the same as your Shipping Address. 

7. Complete Order
Upon completing your payment, you should receive an Email Confirmation of your order.

Worry not, just send us an email at enquiries@clout9.com.my or alternatively, call us at +603 2166 5988. We will respond to all enquiries as soon as possible, usually within the next 24 hours.

1. Stripe 
Via Stripe, the payment methods accepted are Mastercard, Visa and American Express. 

2. Online Banking
We accept onl1. Stripe Via Stripe, the payment methods accepted are Mastercard, Visa and American Express. 2. Online Banking We accept online banking via all major banks in Malaysia. 3. Installment Plans via ATOME (Available to Malaysian Customers Only) ine banking via all major banks in Malaysia. 

3. Installment Plans via ATOME (Available to Malaysian Customers Only)

Deliveries will usually take 3 - 5 working days. You will receive an update on the delivery status once your order is processed. 

Some products might be shipped out from Singapore and would require a slightly longer delivery timeline of 5-6 working days. 

All orders are processed before 12 PM, Monday to Friday. 

Orders placed after 12 PM will be processed the following working day before 12 PM. 

Orders placed during weekends or public holidays will be processed the following working day before 12 PM. 

Kindly be informed that there will be delays in our delivery services due to the nationwide Movement Control Order (MCO) and limitation in workforce.

Fret not, just drop us an email at enquiries@clout9.com.my, call us at +603 2166 5988 or contact us via live chat. We will assist you in fixing the issue to the best of our abilities.

Yes, you may cancel your order via email or calling our customer service hotline. Please note that you will need to call us as soon as possible to avoid your order being processed. 

Once your order has been processed, you may be asked to return the items and you will be reimbursed in the form of store credits. 

Please note that all refunds on order cancellations will be in the form of store credits. 

To cancel your order, please email us at enquiries@clout9.com.my or call us at +603 2166 5988.

In most cases, orders are automatically cancelled if we do not receive payment from you via our payment gateways. However, if the amount has already been deducted from your bank account, kindly email us at enquiries@clout9.com.my or call us at +603 2166 5988 and we will assist you in sorting it out.

Unfortunately, you will not be able to add an item to your order once it has been completed. Please place a new order if you wish to purchase more items.

No cause for concern, just send us an email with your Order ID along with the details of the missing item and a photo of your parcel to enquiries@clout9.com.my.

Do not worry, just send us an email of your order ID and include a photo of the incorrect item to enquiries@clout9.com.my

You will be required to return the incorrectly received item back to us. Please refer to our 'Return' section below.

All product restock announcements will be made in our newsletters as well as our social media pages. Be sure to stay tuned!

Subscribe to our newsletter and follow our Instagram (https://www.instagram.com/clout9my) and Facebook pages (https://www.facebook.com/clout9my/) to find out when an item you're interested in has been restocked.

Special promotions are regularly run on CLOUT9 as "limited time offers" or on a "while stocks last" basis. We also issue special promo codes and vouchers which you can use on your orders. However, there will be no price adjustments provided on previous orders made, and all purchases made are final.

Only one promo code can be used per order.

Worry not, just check that the date of the promo code is still valid. Refer to the terms & conditions set for that promotion to ensure that all requirements have been met. 

If you require further assistance, drop us an email at enquiries@clout9.com.myor contact us via live chat.

Promotions are not exchangeable for cash, vouchers or any other forms. 

Promotions are only valid exclusively at clout9.com.my unless stated otherwise. CLOUT9 reserves the right to modify or terminate the promotion without prior notice if the promotion becomes technically compromised in any way. All terms and conditions are subject to change without prior notice. In the event of a dispute, CLOUT9’s decision is final.

All CLOUT9 promotions are subject to our terms and conditions. Once a promotion has expired, you will be unable to proceed with it.

CLOUT9 and its retail counters may have similar ongoing promotions, but they may not be fully identical. CLOUT9 may also run exclusive online promotions that are not available at retail counters and vice versa. 

For further enquiries, please check with our customer service department at enquiries@clout9.com.my or contact us via live chat.

We are glad you asked. 

For self pick-ups, please wait for an email confirmation from us before coming to the store. 

For purchases made before 12 PM, Monday to Friday, self pick-ups can be done on the same day. 

For purchases made during weekends or public holidays, self pick-ups will only be available during the next working day after 12 PM. 

 Self pick-ups can be made from 12 PM - 6 PM, Monday to Friday excluding weekends and public holidays. 

The collection address is:
Arista Malaysia Sdn Bhd
No. 21 Jalan Pinang
#22-3A Wisma UOA II
50450, Kuala Lumpur, Malaysia

We will send you an email notification once your order is ready for collection.

Your order will be held for 3 Days from the date of purchase. 

Any orders that have not been picked up within 3 working days will be automatically returned to our warehouse.

If you are unable to collect your order due to any unforeseen circumstances, kindly email us at enquiries@clout9.com.my to let us know. 

We will assist you in making arrangements for delivery. Delivery is free of charge for orders above RM120.

If you would like to change your delivery address, please email us at enquiries@clout9.com.my and we will be happy to assist.

Once your order has been processed and packed, a tracking link will be sent to the registered email. 

In the case you have not received the email from us, please check your junk or spam folders. 

All orders made before 12 PM, Monday to Friday, will be processed on the day itself. Orders placed after 12 PM will be processed the following working day before 12 PM. 

Orders placed during weekends or public holidays will be processed the following working day before 12 PM.

The recipient of the package will be fully responsible for all taxes, duties and customs fees. CLOUT9 has no control over the fees imposed and we are not able to reimburse any tax, duty or customs fees imposed.

Once your order has been shipped, a tracking number will be sent to the registered email along with a tracking link.

Tracking numbers are usually only traceable once the order has been collected and fully processed by the courier. Do give it at least 24 hours for your order to be processed by the courier. If your order was completed during weekends / public holidays, it should only be traceable during the next working day.

We want you to be happy with your purchases, however, if for any reason your order does not meet your expectations, we have a 14-day return window — no questions asked.

Returns & Exchanges will only be accepted within 14 days of receipt. Kindly email all exchange or refund requests to enquiries@clout9.com.my

CLOUT9 reserves the right to decline a refund/exchange request if it does not meet the return requirements. In the case of any defects, photo proof of the relevant defect must be sent in via email. 

CLOUT9 is not responsible for any loss or damages that may occur during the return process. 

Returns can also be: Shipped to the office - Delivery fees for returns will be borne by customers 

OR 

Dropped off at the office  
No.21 Jalan Pinang
Suite 22-3A, Wisma UOA II,
50450 Kuala Lumpur, Malaysia 

Return Requirements:
Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached. 

Discounted items above 50% off will not be applicable for refunds/exchanges unless found to be defective. In the interest of hygiene, we do not accept returns or refunds on beauty products and earrings unless they are defective, or the wrong item was sent. 

If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP. 

All returns/exchanges must be acknowledged and approved via email notification. Any returns received without confirmation or approval will be rejected and sent back to the sender at your own cost. 

A final inspection will be done to ensure all items are in their original condition before processing your returns. 

Returns that do not meet our policy will not be accepted and will be returned to you at your cost.

Exchanges can be made within 14 days of receipt. 

A one-time exchange can be made for the replacement of the same item or for another item with the same value. If the product exchange is of a higher value, the difference must be topped up by the customer. 

Email us at enquiries@clout9.com.my with your order number / receipt as proof of purchase from CLOUT9. 

All exchanges must be acknowledged and approved via email notification. Any exchange requests without an email notification will not be accepted.

Refunds can be made within 14 days of receipt. 

Discounted items above 50% off will not be applicable for refunds unless found to be defective. In the interest of hygiene, we do not accept returns or refunds on beauty products and earrings unless they are defective, or the wrong item was sent. 

Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached.If you are returning an item from an order that came with a free Gift-with-Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP. 

A final inspection will be done to ensure all items are in their original condition before processing your refund. Refunds will be processed within 3 working days via your original payment method or in the form of store credits. 

 Returns that do not meet our policy will not be accepted and will be returned to you at your cost.

For orders above RM120, delivery is free. For orders less than RM120, there will be a flat fee of RM10 for West Malaysia and RM20 for East Malaysia.

Kindly be informed that there will be delays in our delivery services due to the nationwide Movement Control Order (MCO) and limitation in workforce. Deliveries will usually take 3 - 7 working days. You will receive an update on the delivery status once your order is processed. 

Some products might be shipped out from Singapore and would require a slightly longer delivery timeline of 5-7 working days.

If you would like to change your delivery address, please drop us an email at enquiries@clout9.com.my and we will assist you.

Once your order has been processed and packed, a tracking link will be sent to the registered email. 

In the case you have not received the email from us, please check your junk or spam folders Orders made before 12 PM, Monday to Friday, will be processed on the day itself. 

Orders made after 12 PM, on weekends, or on public holidays will be shipped out the following working day.

The recipient of the package will be fully responsible for all taxes, duties and customs fees. CLOUT9 has no control over the fees imposed and we are not able to reimburse any tax, duty or customs fees imposed.

Once your order has been shipped, a tracking number will be sent to the registered email along with a tracking link.

Tracking numbers are usually only traceable once the order has been collected and fully processed by the courier. Do give it at least 24 hours for your order to be processed by the courier. If your order was completed during weekends / public holidays, it should only be traceable during the next working day.

International warranty is provided only for WATCHES sold by CLOUT9. You may refer to the table below for the warranty periods of each brand.

There is no warranty provided for other product categories sold on CLOUT9.

The warranty only covers:

- Movement of watches.

- Defects in the manufacturing process for watches.

The warranty does not cover:

- Batteries, case, glass, straps, bracelets, tarnishing of the watch plating.

- Damage caused by misuse, accidents, negligence or normal wear and tear.

- Water damage unless marked water-resistant on the case back.

- Theft or loss of the complete watch or components.

 

Warranty period is provided for brands such as:

Watch Brands

Warranty Period

Aigner

2-year warranty

Anne Klein

French Connection

Kapten & Son

Kenneth Cole

Nixon

Police

Sara Miller

Armitron

1-year warranty

Nine West

Ted Baker

Timex

Shinola

Other Categories

Warranty Period

All jewellery, bags, lifestyle and accessories

No warranty

If you require watch repair servicing or maintenance, please make an appointment and contact us at 03-21665988 or email: enquiries@clout9.com.my prior to your visit from Monday to Friday (9.00am - 6.00pm). 

Our technician will be able to support you with the required expertise in repairing and servicing the range of watch brands that are part of our portfolio. 

Please bring along the defective item, warranty booklet or warranty card, and invoice issued to our service centre at our address: Malaysia:
No.21 Jalan Pinang,
Suite 22-3A, Wisma UOA II,
50450 Kuala Lumpur 

Should the item prove to be irreparable, CLOUT9.COM.MY reserves the right to replace the item with another of similar value. Please present your invoice for verification when required.

Only valid for watch purchases made via CLOUT9.COM.MY. A valid CLOUT9 warranty card must be presented for verification purposes. 

CLOUT9.COM.MY reserves the right to reject the battery replacement if the purchase platform or channel cannot be verified.